Aviso legal

Dear Customer,

In accordance with Law n.144/2015, of September 8, 2015, we provide you with information about your right to seek assistance from official, independent, and impartial entities for dispute resolution.

If you are not satisfied with our company's response regarding a dispute, you may contact one of the Alternative Dispute Resolution Entities listed below. These services are free of charge and can help mediate between you and our company.

Alternative Dispute Resolution Centers

National Centers

1. CNIACC - National Center for Information and Arbitration of Consumer Disputes

2. CIMPAS - Insurance Information, Mediation and Ombudsman Center

Regional Centers

3. CACCL - Lisbon Consumer Dispute Arbitration Center

4. CACCDC - Consumer Dispute Arbitration Center of the District of Coimbra

5. CICAP - Consumer Information and Arbitration Center of Porto

6. TRIAVE - Consumer Dispute Arbitration Center of Vale do Ave

7. CIAB - Consumer Information, Mediation and Arbitration Center

8. CIMAAL - Algarve Consumer Dispute Information, Mediation and Arbitration Center

Autonomous Regions

9. CACC - Consumer Dispute Arbitration Center of the Autonomous Region of Madeira

Additional Resources

Consumer Portal: www.consumidor.pt

European Online Dispute Resolution Platform: http://ec.europa.eu/consumers/odr

These centers provide free mediation and arbitration services to help resolve consumer disputes outside of court. You may contact them if our internal resolution process has not adequately addressed your concerns.